ATH Support
Help with sign-in, wallets, key export, deposits, withdrawals, account deletion, and community safety.
Contact us
Email [email protected]. Include your ATH username or public wallet address and a brief description of what happened so we can help quickly.
Security reminder: ATH support will never ask for your private key, recovery phrase, passkey, or one-time login code. Never share them by email or chat.
Sign-in & embedded wallets
- Sign in with Apple or Google, using the one you used to create your account. In the mobile app, an account that already has an email login can also sign in with a 6-digit code sent to that email.
- Privy creates embedded wallets for your account: one for Solana and one for Base, Robinhood Chain, and supported tokens on Ethereum.
- ATH never sees or stores your private keys. Every swap and withdrawal is signed by your wallet and settles on the blockchain; on-chain transactions cannot be reversed.
Exporting your private keys
- In the ATH app (iPhone and Android): open Profile → Settings → Export Keys. The export page opens in a secure system browser window.
- On the web: go to ath.trade/export-key and sign in with the same account, or open Manage account → Export keys.
- Your Solana wallet and your EVM wallet have separate private keys — export both if you want to import them into another wallet app.
Deposits & withdrawals
- Deposits: send USDC, USDT or SOL on Solana to the Solana address under Deposit. Assets sent from another network can be lost.
- Your EVM address (in the app, Settings → Wallets; on the web, Manage account) holds the Base, Robinhood Chain and Ethereum tokens you trade.
- Withdrawals: open Profile → Withdraw, enter a Solana destination address and amount, verify every detail in the confirmation sheet, and approve with your device passkey. If you haven't set up a passkey yet, ATH emails you a one-time setup link first.
Deleting your account
You can permanently delete your ATH account at any time:
- In the ATH app: open Profile → Settings → Delete Account and tap Sign In Again to Delete Account. Sign in again with the same account, then review what happens, type DELETE, and confirm.
- On the web: visit ath.trade/delete-account, or open Settings → Delete account. If you last signed in more than 10 minutes ago, you'll be asked to sign in again first.
- Before deleting: withdraw any remaining funds or export both private keys first. If you can't sign in, email [email protected] from the email address on your account and we will complete your request within 30 days.
Reporting content, blocking users & appeals
- Report or block in ATH: open the ⋯ menu on a post, comment, call, or trader profile (in the app, you can also press and hold a call on a token's page) and choose Report or Block. Posts, comments and calls you report are hidden from your view right away. We aim to review every report within 24 hours.
- Manage blocked accounts: in the app, open Profile → Settings → Privacy → Blocked Users; on the web, open Settings → Blocked accounts.
- Report by email or appeal a decision: to report abusive content without signing in, or to appeal a content-moderation or sanctions-screening restriction (we aim to answer appeals within 7 days), email [email protected].